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Returns Policy




Our products are formulated using the highest-quality organic skincare ingredients available.  If you are not completely satisfied, you may return the product for a refund*.  Refunds will only be issued if we are notified within 14 days of your package delivery date.  For all refunds, please include a copy of your order confirmation (email or confirmation number).  All returns can be sent to:

Attn: Customer Service
Derma9

400 Returns Rd
Wallingford, CT 06494

*Refunds are for the cost of goods only; we are not responsible for return shipping costs.

Auto-Delivery Policies

When you select auto-delivery, you are agreeing to an auto-renewing subscription, which is initiated by your initial payment and followed by a recurring subscription fee at the then-current rate.  You accept responsibility for all recurring charges prior to cancellation.

Automatic Delivery Terms: Once you subscribe, Derma9 will automatically process your subscription fee and prepare your order. Derma9 will continue to automatically process your subscription fee based on the defined term (monthly, quarterly, etc.) at the then-current subscription rate without further notice to you or authorization from you, until you cancel your subscription.  Subscription fees are charged 30, 60, or 90 days after your most recent auto-order based on the frequency selected.

How can I update my delivery cycle?  Can I keep my current rate?  Yes, you can keep your purchase rate.  Contact us at info@derma9.com for more info.

Cancellation Policy for Subscription Renewals: After two billing cycles, you may cancel your subscription by emailing a cancellation request to us at info@derma9.com. Cancellations will take effect on your next monthly billing cycle. You will not be eligible for a refund for subscription fees paid prior to the month the cancellation takes effect.

No Returns: We do not accept returns for any auto-orders unless they arrive damaged or defective. If you have concerns, please contact us via email at info@derma9.com.

Discounts and Promo Codes

Discounts and promo codes must be entered at the time of checkout before completing your transaction. Discounts and promo codes entered after your order has been placed will not be honored. There is a limit of one discount code per order. For difficulties with discount codes, please contact us at info@derma9.com BEFORE placing your order.

Damaged or Defective Products

If your order arrives damaged or defective, we will replace it free of charge so long as we are notified within 14 days of your package delivery date.

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