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FAQs

Frequently Asked Questions


What are the benefits of the Zone Mask System?
At Derma9 skincare is our passion, so we carefully formulated the Zone Mask System to customize your facial mask experience. Each mask is made using the highest quality organic skincare ingredients to target the unique skin types of your face, delivering great results in just a few weeks.

What are the ingredients?
Eye Zone
Ingredients: Water (Aqua), Glyceryl Steareth, Cetearyl Alcohol, Stearyl Alcohol, Bentonite, Dimethicone, Decyl Oleate, Prunus amygdalus dulcis (Sweet Almond) Oil, Glycerin, Ethylhexyl Palmitol, Saccharomyces cerevisiae (Yeast) Extract, Aloe barbadensis Extract, Phytonadione (Vitamin K), Sodium PCA, Olea europaea (Olive) Leaf Extract, Propanediol, Glycine, Titanium Dioxide, Xanthan Gum, Glycine Max Germ (Soybean) Extract, Kaolin, Methylcellulose, Rosmarinus officinalis (Rosemary) Extract, Camellia sinensis (White Tea) Extract, Alpha Acetyl Tetrapeptide-5, Punica granatum (Pomegranate) Seed Extract, Phosphatidylcholine, Hypericum perforatum (St. John’s Wort) Extract, Tocopherol, Bisabolol, Phenoxyethanol, Potassium Sorbate, Ethylhexylglycerin, Tetrasodium EDTA.

S-Zone
Ingredients: Water (Aqua), Glyceryl Steareth, Cetearyl Alcohol, Stearyl Alcohol, Bentonite, Polysorbate 60, Decyl Oleate, Prunus amygdalus dulcis (Sweet Almond) Oil, Glycerin, Ethylhexyl Palmitol, Saccharomyces cerevisiae (Yeast) Extract, Aloe barbadensis Extract, Octanoic Acid, Olea europaea (Olive) Leaf Extract, Propanediol, Glycine, Titanium Dioxide, Xanthan Gum, Stearyl Heptanoate, Kaolin, Methylcellulose, Camomilla recutita (Chamomile) Extract, Camellia sinensis (White Tea) Extract, Daucus carota sativa (Carrot) Seed Oil, Euterpe oleracea (Acai) Extract, Alpha Oligopeptide-6, Triticum vulgare (Wheat) Bran, Dimethicone Copolyol, Curcuma longa (Turmeric) Root Powder, Tocopherol, Bisabolol, Phenoxyethanol, Potassium Sorbate, Ethylhexylglycerin, Algae Exopolysaccharide, Tetrasodium EDTA.

T-Zone Mask
Ingredients: Water (Aqua), Propanediol, Glycereth Stearate, Decl Oleate, Sulphur, Bentonite, Glycerine, Kaolin, Montmorillonite, Dimethicone, Bamboo Charcoal Powder, Zinc Oxide, Decyl Oleate, Stearyl Alcohol, Ceteareth-20, Alpha Acetyl Tetrapeptide-5, Sodium PCA, Xanthan Gum, Ethylhexyl Palmitate, Potassium Sorbate, Ethylhexylglycerin, Tetrasodium EDTA, Phenoxyethanol.

How often should I use the Zone Mask System?
Everyone’s skin is different, but we recommend using the mask system twice a week for 10-20 minutes to start. For sensitive skin-types, be sure to only leave on for 5-10 minutes the first few times, increasing the time as you use it more to 15 minutes. Enjoy!

Should I put the masks on in any particular order?
We recommend starting with the Eye Zone Mask. Then, if your skin tends to be dry, apply the S-Zone Mask followed by the T-Zone Mask. If your skin tends to be oily, apply the T-Zone Mask followed by the S-Zone Mask. When you’re all done, remove all of the masks at the same time with warm water.

I just ordered the Ultimate Collection. In what order do I use the products?
We recommend using the mask twice a week and the cleanser, moisturizer and serum daily. Evenings, before bed, are the most beneficial for the cleanser/moisturizer. Our serum can be used under makeup in the morning.
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Is it normal for my face to be pink/red after removing the mask?
Yes. Your face may have some redness upon removing the mask due to increased blood flow to your skin. You may also notice some temporary tingling and/or tightness in your skin. In instances where redness lasts longer than 30-45 minutes, decrease the length of time you leave the mask on during future applications.

Are Derma9 products safe for pregnant women?
Every body is different. We recommend you consult your doctor before using any skincare products during pregnancy.

I just placed my order, when can I expect it to arrive?
Please see our Shipping Page for details regarding your shipment.

Where can I find my tracking information?
Orders are typically processed within one business day of payment. As soon as your order is processed, you should receive an automated email containing your tracking number. Before contacting us regarding your tracking number, please check your spam folder. If you still don’t find your tracking information, reach out to us at info@derma9.com and we will be happy to assist you.

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Do you test on animals?

No, we do not!   Most of our products are VEGAN except for the Serum. It contains Royal Jelly which is dairy based. 


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